Services Matrix


Managed Services Options

Features GUARD Total Care
Hardware & Software Audits
Performance, Patch & Antivirus Reports
Remote Control Software
Antivirus and Malware Protection Software
Application, Performance & Hardware Monitoring
Intelligent (Conditional) Alert Monitoring
Antivirus Management
Web-based Management Portal
Systems Maintenance, Updates, Patching
Patch Whitelisting Service
Remote Restart of Services
Alert Filtering, De-Duplication and Validation
Windows and MAC Support
End-User Help Desk
Client Communicator with Chat Support
24×7 Network Operations Center
Service Requests for Issues Outside of Monitoring
Service Requests for Health Issues
Service Requests for Application Performance Issues
Remote Login and Diagnostics
Virus & Malware Removal
Hardware Diagnostics & Repair
Systems Outage Incident Resolution
Escalation to Onsite Support Engineer
1 Hour Onsite Service Per Month (Included)
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*Minimum 1 Network Device
**Minimum 1 Network Device and 1 Business Application