Services Matrix


Managed Services Options

Features GUARD Total Care
Hardware & Software Audits
Performance, Patch & Antivirus Reports
Remote Control Software
Antivirus and Malware Protection Software
Application, Performance & Hardware Monitoring
Intelligent (Conditional) Alert Monitoring
Antivirus Management
Web-based Management Portal
Systems Maintenance, Updates, Patching
Patch Whitelisting Service
Remote Restart of Services
Alert Filtering, De-Duplication and Validation
Windows and MAC Support
End-User Help Desk
Client Communicator with Chat Support
24x7 Network Operations Center
Service Requests for Issues Outside of Monitoring
Service Requests for Health Issues
Service Requests for Application Performance Issues
Remote Login and Diagnostics
Virus & Malware Removal
Hardware Diagnostics & Repair
Systems Outage Incident Resolution
Escalation to Onsite Support Engineer
1 Hour Onsite Service Per Month (Included)
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*Minimum 1 Network Device
**Minimum 1 Network Device and 1 Business Application